Group Classes Policies, Terms, & Conditions
Policies, terms, and conditions:
By submitting payment, you agree to the following terms and conditions:
Classes are non-refundable, and non-transferable. Please contact us with any questions BEFORE submitting payment.
Should you leave class for any reason, there are no refunds, and you forfeit the remaining number of classes. The value of the remaining classes cannot be transferred to an alternate class or to private coaching.
Your payment holds your spot, and prevents others from registering. Prior to payment, ensure that the classes work with your schedule and that you are able to attend.
We reserve the right to refuse service to anyone for any reason, at any time.
Prices for our products and services are subject to change without notice.
We reserve the right to modify or discontinue our services (or any part or content thereof) without notice at any time.
Accepted forms of payment are: Credit Card, Cash or Check
Waiver, Assumption of Risk and Hold Harmless Agreement
Waiver, Assumption of Risk and Hold Harmless Agreement: I understand that attendance at a dog training class of any kind is not without risk to myself, members of my family or guests who may attend, or my dog.
I agree that I will abide by all safety rules and requests provided by Scholars in Collars Academy employees and representatives. I hereby waive all claims for damage and release and forever discharge Scholars in Collars Academy employees, instructors, assistants, volunteers, and representatives from any and all claims, damages, losses, or liabilities of any nature, for injury or damage which I, my dog, or my guests may suffer in connection with my attendance or participation in training sessions, including specifically, but not without limitation, any injury or damage resulting from the action of any dog.
I expressly assume the risk of such damage or injury when attending any training sessions or other function, or while on the training grounds or the surrounding area thereto. I hereby agree to indemnify, defend and hold harmless Scholars in Collars Academy and any other location, their employees, instructors, assistants, volunteers, and representatives from any and all claims, damages, losses or liabilities, whatsoever arising out of or resulting from (1) my presence at or participation in any training session or other function while at Scholars in Collars Academy Dog Training or any other location or the surrounding areas thereto, (2) the presence at or participation by any member of my family or any other person accompanying me to any training session or other function while on the grounds or the surrounding area thereto and (3) any action by any dog, including my own.
I understand that the handler of this dog is responsible for controlling the dog at all times during the training session or class, both during the training sessions and on the grounds where the training sessions are held.
A dog and handler may be removed from class at the instructor’s discretion should the handler be unable to control the dog. There are no refunds or credits of fees after the class has been paid for.
At least one person of 18+ years must be in attendance and in control of the dog at all times.
Children 6 years and older are welcome to class with an adult, and must remain with that adult at all times. Please ensure that children do not approach, pet, or feed any other dog in class.
Please wear comfortable clothing and footwear. No backless shoes, flip flops, or heels.
Arrive to class 5 minutes early.
Turn off cell phones, or put on silent. If you must take a call during class, please leave the training area to do so.
Do not allow your dog to urinate inside the training facility. Accidents happen, but continued indoor marking may result in forfeit of the remainder of class.
Check with staff before your start time if your bitch goes into season.
Water bowls are not allowed in the training area. You may give your dog water in the store front. You are responsible for cleaning up any spills or messes.
CLEAN UP AFTER YOUR DOG!
Do not allow your dog to urinate or defecate on vehicles, the building, or any other structures.
A bin and bags are available for your use inside of the building.
If you need help cleaning up, or notice messes someone else has made, please alert a staff member.
Cancellations may occur due to inclement weather, instructor illness, or other emergencies. You will be notified of the cancellation, so please be sure we have current contact information. When a cancellation occurs, your session will be extended.
Please note that we do not allow the use of punishment or force at our facility. We are happy to help you to manage/change undesired behaviours while attending our classes or events.
We reserve the right to remove a student, WITHOUT REFUND, from the facility for inappropriate behaviour toward dogs, other students, and/or our staff.
Low Enrollment Policy
All group classes require a minimum of 3 dogs for the class to take place. In the case of low enrollment, you will be contacted by phone or email at least 2 days prior to the first class. At that time you will be offered a full refund, or the opportunity to transfer to another class.
What to bring to class
A healthy dog
(please review health requirements)
If your dog is sneezing, coughing, has diarrhea, or is otherwise ill, leave them at home. You are welcome to come to class to see what we’re doing for the week.
The proper equipment
Bring your dog on a properly fitted flat buckle collar, harness, or martingale collar, and a 4 to 6 foot leash (no flexi-leads, or chain leashes, please)
A front clip or face harness is a great choice for dogs that haven’t learned to walk on a loose leash yet.
Bring a variety of high value treats precut into pea sized pieces. Soft treats are best, as they can be swallowed quickly without much chewing. Some good choices are cooked leftovers (chicken, beef or pork), hotdogs, lunch meat, cheese, freeze dried liver, or food rolls (such as Rollover or Natural Balance). You can also use commercial treats, but be sure they’re nutritious, and not high in sugar.
Your dog’s regular kibble likely won’t be tempting enough for the distraction of class. Later, when your dog is more experienced, you can use their meals for training. You may also use their kibble at home as a reward.
Bring more food than you think you’ll need, as your dog is new to learning and will be distracted.
A hungry dog
Dogs respond better to training if they are a little bit hungry. Please don’t feed your dog immediately before class.
As a marker for clear communication!
These are available for purchase at the facility.
Please bring a mat if your dog does not like to lay on hard surfaces. This can help your dog relax and have a “spot.” A bath mat or kitchen mat are good options.
All dogs must be up to date on their vaccinations, or have current titres. Please bring vaccination records to the first class. You may also send a photo of records.
A positive attitude! Come prepared, and ready to succeed!
*No flexi-leads, prong collars, choke collars, spray collars, or electric collars are permitted at the facility, or on the grounds. If you feel you require these tools to
control your dog, please contact us before class, so we may assist you with equipment options.
Health Requirements for all dogs attending the Scholars in Collars Academy facility
Dogs must be healthy, alert, and free from parasites and contagious diseases.
Please contact us, and do not attend, if your dog exhibits any of the following:
Vomiting and/or diarrhea
Coughing and/or sneezing
Nasal and/or eye discharge
Ticks and/or fleas
Puppies under six months:
Minimum first set of core vaccines at least 7 days prior to attending first
class. Puppies must remain current with boosters, as per your veterinarian.
Dogs over six months:
Up to date Rabies, Parvo/Distemper vaccinations at least 7 days prior to attending first class
* Please follow your veterinarian’s recommended vaccination schedule.
* The kennel cough vaccine is recommended, but not required for group classes.